Real Service

Thursday, September 10, 2009

Real Service

We talk with clients often about the inward reality vs. the outward perception. Simply put, this is the tension between what you say you are vs. who you really are. So for a business, if I say that I have the best service in town then what are the things internally that will consistantly deliver to that end. This is something sorely lacking in our industry as lenders constantly over promise and under deliver.
We received a quick thanks from a client today and were compelled to share it. We have created many internal systems that ensure we over deliver. Plus, we just have an amazing team of people whose desire is truley to serve. We are here for you and anybody you may know needing a mortgage.

My husband and I wanted to thank you for your excellence in processing all of our loan documents especially considering the time constraints. Thank you and your lovely wife for the bread. We had some this morning and it was so delicious.
Thank you and Kimberly also for all that you do and we will certainly refer you to our friends and neighbors for their home mortgage needs.
Thanks again.

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What We Do?

We are a residential lender who is tired of seeing people get hosed, mislead or not lead at all by other lenders and brokers. This, unfortunately, is pervasive in our industry. So we are here to educate you with as much info as possible on mortgage, credit, financial and economic issues that will directly affect you or people you know.

We are a sounding board. If you have a situation that you need council, opinions or education on then we are here to walk you through it. So instead of blindly trusting just anyone, let us tell you (bluntly and honestly) whether it is legit or not. We'll take the guess work out.

How We Do?

Drop us an email and we will get back with you. Or you can always call us. Give us as much detail as possible so we can give you the best advice possible.

What You Do?

Spread the word. We don't care how you do it, but get the word out to people before they find themselves in a situation they regret. Let them know that we are here to offer honest, professional and trustworthy advice for those thinking about starting, who have started, or do not know whether to start the process of buying or refinancing a home.